Payments, refunds,
and support.

1. Accepted payment methods

NeuroNova Tech accepts the following payment methods through our secure payment gateway Razorpay:

• 💳 Credit Cards (Visa, Mastercard, American Express, RuPay)
• 💳 Debit Cards (all major Indian and international banks)
• 📱 UPI (Google Pay, PhonePe, Paytm, BHIM, and all UPI apps)
• 🏦 Net Banking (all major Indian banks)
• 💼 Wallets (Paytm, Amazon Pay, Mobikwik)
• 🌐 International Cards (via Razorpay's international payment gateway)

All payments are processed in Indian Rupees (INR). International customers will see converted amounts based on their bank's exchange rate.

2. Payment security & fraud prevention

We take payment security seriously. Every transaction is protected by:

• TLS 1.2+ encryption — All data transmitted between your browser and our servers is encrypted.
• 3D Secure authentication — Additional verification for card payments where required.
• Fraud monitoring — Razorpay's automated fraud detection system reviews suspicious transactions.
• Address Verification Service (AVS) — For card payments, billing address verification helps prevent unauthorized use.

If we detect a potentially fraudulent transaction, we may temporarily hold the order for manual review. You will be notified via email within 24 hours.

3. Refund policy (digital products)

Because our products are digital and available for instant download after purchase, refunds are provided only in specific circumstances.

✅ Eligible for refund:

• Duplicate charge — You were charged more than once for the same order.
• Failed delivery — We are unable to deliver the purchased files (download link fails) and our support team cannot resolve the issue within 72 hours.
• Material difference — The product you received is significantly different from what was described on the product page.
• Technical incompatibility — The product is completely incompatible with your environment and our support team cannot provide a working solution within 7 days.
• Payment processing error — You were charged but no order was created in our system.

❌ Not eligible for refund:

• Change of mind after purchase
• Not reading the product description or requirements before buying
• Lack of technical knowledge to use or install the product
• Compatibility issues that could be resolved with basic configuration or updates
• You purchased the wrong product by mistake (we can help exchange for equivalent value)
• You no longer need the product
• Product has been modified or redistributed in violation of the license

4. How to request a refund

To request a refund, please follow these steps:

1. Email us at neuronovatech.contact@gmail.com with the subject line "REFUND REQUEST — [Your Order ID]"
2. Include your Order ID (found in your purchase confirmation email)
3. Provide the email address used at checkout
4. Clearly explain the reason for your refund request
5. Attach any relevant screenshots or error messages (if applicable)

Review timeline: We review all refund requests within 3-5 business days. If approved, refunds are processed within 7-10 business days to your original payment method. You will receive a confirmation email once the refund is initiated.

5. Additional non-refundable situations

The following situations are explicitly non-refundable:

• Discounted or sale items — Products purchased during promotional sales or with coupon codes are final sale unless the product is completely non-functional.
• Bundle purchases — If you purchased a bundle of products, we cannot issue a partial refund for individual items within the bundle.
• Custom or personalized code — Any product that was customized specifically for you is non-refundable.
• License upgrades — Upgrading from a standard license to an extended license is non-refundable once the upgrade is processed.

6. Order cancellation

Because digital products are delivered instantly, order cancellation is generally not possible after payment is completed. However:

• If you notice an error immediately after purchase (within 10 minutes), contact us and we may be able to cancel the order before the download link is accessed.
• If the payment is still in "pending" status, you may contact your bank to stop the transaction.
• Once the download link has been accessed or the files have been downloaded, the order is considered fulfilled and cannot be cancelled.

To request cancellation, email us immediately after purchase with your Order ID.

7. Chargebacks and payment disputes

If you initiate a chargeback with your bank or payment provider without first contacting our support team, we consider this a violation of our purchase agreement. Consequences may include:

• Immediate suspension of your access to purchased products
• Blacklisting your email and payment details from future purchases
• Contesting the chargeback with evidence of delivery (order confirmation, download logs, IP addresses)
• Reporting fraudulent chargebacks to appropriate authorities

We strongly encourage you to contact our support team first before disputing any charge. Most issues can be resolved amicably within 48 hours.

8. Dispute resolution process

If you are unsatisfied with a refund decision or have a dispute regarding a purchase:

1. Step 1: Contact our support team at neuronovatech.contact@gmail.com to discuss the issue. We aim to resolve all disputes within 5 business days.
2. Step 2: If unresolved, you may request escalation to our disputes team by including "ESCALATION" in your email subject line.
3. Step 3: If we cannot reach an agreement, the dispute will be governed by the laws of India and resolved in the appropriate courts in India.

9. Contact payment & refund support